Exchange & Refund policy

 

We offer a No Refund/Exchange only policy. However, customers may try on the product during the delivery process and before payment. Once the courier leaves, only exchanges are allowed.

Please note :

• You can either accept the whole package or return the whole package.
• Exchange requests must be submitted within 3 days of receiving your package.
• Item(s) can only be exchanged with a different size.
• Exchanged Items must be unworn, unwashed , and in their original packaging with all tags in tact.
• Exchanges are done based on availability. If the item is sold out, your exchange will be processed when the item is back in stock.
• Please note that you will be responsible for both shipping and exchange fees.

 

To initiate an exchange request, please fill out the exchange form below.

Thank you for shopping at Jeansia!