Ophelia

Order processing

Please allow 1-2 business days to process your order before delivery.

Delivery Time

Shipping time typically takes 3-5 business days in Cairo/Giza and 3-7 days outside of Cairo.

We currently don’t offer international shipping but will be available soon!

Please note that the courier will attempt to to deliver the product 2 times only, after which your order will be cancelled.

If you face any issues regarding delivery, please don’t hesitate to email us on jeansia.eg@gmail.com or DM us on instagram with your issue and order number.

Thank you for shopping at Jeansia!

We offer a No Refund/Exchange only policy. However, customers may try on the product during the delivery process and before payment. Once the courier leaves, only exchanges are allowed.

Please note :

• You can either accept the whole package or return the whole package.
• Exchange requests must be submitted within 3 days of receiving your package.
• Item(s) can only be exchanged with a different size.
• Exchanged Items must be unworn, unwashed , and in their original packaging with all tags in tact.
• Exchanges are done based on availability. If the item is sold out, your exchange will be processed when the item is back in stock.
• Please note that you will be responsible for both shipping and exchange fees.

To initiate an exchange request, please fill out the exchange form.

Thank you for shopping at Jeansia!

Hand wash or dry clean only. 
Avoid high heat and hot water. 
Leave to air dry and avoid using dryers.
Please handle with care.